Whether you have a Windows computer or a Macintosh, this could happen to you.
How did it happen? You're using your computer and all of a sudden a screen will take over your screen or your internet screen that says, a "virus" or "infection" or "suspicious connection" warning pops up on your screen. It will probably use a variety of technical-sounding phrases to tell you that there's a problem, and that you are at risk for all kinds of scary consequences ("computer damage," "data corruption", etc.). You might see multiple pop-ups. At the end of this text there is a phone number you can call to get help. Sometimes you will hear a voice, a female/males voice coming from your computer telling you, you need to call an 800 number or you will loss all your data and information. It will tell you do not turn off the computer. Sometimes you will hear loud sirens. Don't believe it! This is a scam, pure and simple. These messages and sounds are all designed to scare you, make you leave your common sense aside, and intimidate you into calling that number. The message on your screen will probably have an "OK" button that, when you click it, closes and then immediately reopens the alert, making you feel trapped, and reinforcing the illusion that you have only one option, to call that number. Don't fall for this! It's all a scam, trying to get you to call them. They are trying to scare you to believe you got infected. What happens if you call You will reach someone who will claim to be able to help you. They will act like Microsoft, Dell or some software company that is here to help you.
Signs this is a scam
What you should do when this happens instead of calling Don't call that number. Do anything else instead. I suggest:
What you should do if you did call that number and let that stranger get into your computer We suggest:
How did this happen? From the growing number of calls I'm getting from my clients about this problem, here's what I think probably happened:
This is relatively easy to make happen. All the scammers have to do is:
How to contact us: email: jeff@lovelandcomputers.com web: http://www.LovelandComputers.com On a regular basis we recommend you bring in your computer every 6 months. We will keep your protection updated, make sure your latest updates are done. Check your hardware and do a tune-up. All-In-One Computer Services 1327 West Eisenhower Loveland CO 80537 970-667-8800
4 Comments
Lynn Wrigley
5/12/2017 05:38:36 am
Thank you, Jeff, for publishing this alert. It happened to me. I was a deer in headlights. What was a tip-off, I don't have the specified "Defender" software the alert claimed I had.
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Charlene Lamar Taylor
7/15/2019 08:00:19 am
Yes some thing happened to me and I called that number lady very nasty told me all my passwords, according, accounts and private conversations as well as all of my photos will be used unless I pay her 250 to fix my problem. She yelled at me saying my pictures would be used in pronogrophy and sent out for all to see, but she was there to help me.
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Pedro
5/19/2018 03:59:27 am
My wife was hack She let him in he was taking her step by step then he wanted her to buy lifetime warranty ,3 yrs ,1yrs but we didn’t buy nothing then I talked to him I asked him for his name and last man who he works for he didn’t give me his name and he said he worked for Micro soft and he told us which one we want then I told him I was goin to take it to the store and he hang up then we turn the laptop off but my wife just use it for school that’s it we don’t pay nothing online but she is worry because he got in the laptop what can I do to fix it
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